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SHOP TERMS AND CONDITIONS & REFUND POLICY
For the OUR-SCHOOL E-Learning Platform
Effective Date: 24 September 2026
 
These Shop Terms and Conditions (“Shop Terms”) govern all commercial purchases, transactions, digital checkouts, and course enrollments made on the OUR-SCHOOL platform. By purchasing any digital course collection, subscription, or learning material, you (“the Customer”, “the Parent/Guardian”) agree to these terms under the corporate authority of The Global Merchant Pty Ltd (“the Company”, “we”, “us”, “our”).
1. Currency and Pricing
  • Local Currency: All prices displayed on our shop are listed in South African Rand (ZAR) and are inclusive of value-added taxes where applicable.
  • Price Modifications: We reserve the right to change our prices for course collections, materials, or subscriptions at any time. The price displayed at the time of your formal checkout will be the final price locked in for that transaction. Price increases will never retroactively affect currently active, fully-paid subscriptions.
2. Secure Payment Processing via Payfast
  • Payment Provider: All financial transactions, credit card clearances, Instant EFTs, and debit orders are securely handled by our third-party payment gateway, Payfast.
  • Data Security: OUR-SCHOOL does not capture, store, or have access to your full credit card numbers or bank login credentials. All payment info is encrypted directly through Payfast’s secure payment ecosystem.
  • Failed Transactions: Access to course materials will only be provisioned once Payfast provides a successful, cleared payment confirmation status to our system.
3. Digital Product Delivery
  • Instant Access: Because our course collections (Grade R through Grade 12) consist entirely of digital content, access is provisioned automatically to your linked student dashboard immediately following cleared payment via Payfast.
  • Account Requirements: The Customer must ensure that the email address provided during checkout is correct and accessible to receive registration links and invoice receipts.
SECTION B: COMPREHENSIVE REFUND POLICY
Because OUR-SCHOOL delivers immediate, downloadable, and streamable educational content, our refund structure operates in strict compliance with Section 16 and Section 20 of the South African Consumer Protection Act (CPA) regarding digital goods:
A. 7-Day Cooling-Off Period (Unactivated Accounts Only)
  • You are entitled to a full refund within 7 calendar days of purchase only if the enrolled learner profile has not logged in, accessed, or streamed any part of the course materials.
  • Once a user logs into a student profile and accesses the proprietary CAPS curriculum videos, quizzes, or downloadable worksheets, the digital service is considered “consumed” or “opened,” and the cooling-off period is voided under digital licensing standards.
B. Technical Issues and System Malfunctions
  • If you experience severe technical difficulties preventing you from accessing the course materials, you must notify our technical support team immediately at admin@our-school.co.za.
  • If our engineering team confirms a permanent system bug or platform defect on our side that cannot be resolved within 7 business days of reporting, a full or pro-rata refund will be authorized.
  • Note: Refunds will not be granted for technical issues arising from user-end factors, such as inadequate home internet speeds, device incompatibility, or power cuts (Loadshedding).
C. Accidental Duplicate Purchases
  • If you accidentally purchase the same course collection twice for the same student profile due to a browser error or duplicate checkout click, please notify us within 48 hours.
  • We will gladly issue a full refund for the duplicate transaction, provided it is verified on our financial ledger.
4. How to Request a Refund
To log a formal refund request, the purchasing Parent/Guardian must email our billing department:
  • Support Email: admin@our-school.co.za
  • Subject Line: Refund Request – [Your Order / Invoice Number]
  • Required Details: Please state the parent account name, the specific grade collection purchased, the date of transaction, and the detailed reason for the refund request.
  • Processing Time: Approved refunds will be reversed back to the original funding source via the Payfast network. Please allow 5 to 10 business days for the funds to reflect in your bank account once approved.
5. Subscription Cancellations (If Applicable)
  • If you choose a monthly payment arrangement facilitated by Payfast recurring billing, you can cancel your upcoming cycles at any time by accessing your billing dashboard.
  • Cancellation stops future automated billing cycles. However, historical payments already processed for months where access was active are completely non-refundable.
6. Physical Office Reference
The Global Merchant Pty Ltd (OUR-SCHOOL Division)
The Global House
Bluff Road, Fynnlands
Bluff, Durban, 4052
 

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